Refund Policy

At Love City Candles we value your business and do our best to ensure that every encounter with us is a pleasant one. If you have any questions or concerns regarding your order, please email us at

Love City Candles does not accept returns or exchanges. If there is an issue with your order, please contact us as soon as possible so that we may review your issue and come to a timely and amicable resolution.

Love City Candle Company will issue a credit or replace items that are damage during transit once we receive a detailed description and a photograph of said damage. This information should be emailed to